Terms of Service

Comprehensive terms and conditions governing the use of GoldStay's gold tokenization platform, including user obligations, platform rules, risk disclosures, and legal framework for digital asset services.
Last Updated: September 8, 2025 | Effective Date: January 1, 2025 | Version: 3.2

Table of Contents

  1. 1. Agreement Scope and Acceptance
  2. 2. Platform Description and Services
  3. 3. User Eligibility and Account Requirements
  4. 4. User Obligations and Responsibilities
  5. 5. Prohibited Activities and Restrictions
  6. 6. KYC/AML Compliance Requirements
  7. 7. Gold Tokenization Mechanics
  8. 8. Transaction Terms and Conditions
  9. 9. Fees, Payments, and Settlement
  10. 10. Risk Disclosures and Warnings
  11. 11. Platform Availability and Maintenance
  12. 12. Intellectual Property Rights
  13. 13. Limitation of Liability
  14. 14. Indemnification
  15. 15. Dispute Resolution and Arbitration
  16. 16. Governing Law and Jurisdiction
  17. 17. Termination and Account Closure
  18. 18. Force Majeure
  19. 19. Amendments and Updates
  20. 20. General Provisions

1. Agreement Scope and Acceptance

These Terms of Service constitute a legally binding agreement between you ("User," "you," or "your") and GoldStay ("Company," "we," "us," or "our") governing your access to and use of the GoldStay platform, including all related services, applications, and technologies for gold tokenization and digital asset management.

By accessing, registering for, or using any part of our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree to these terms, you must not use our services.

These Terms supersede all prior agreements, understandings, or communications between the parties relating to the subject matter herein. The agreement is effective upon your first use of the platform and remains in force until terminated in accordance with the provisions hereof.

Important Legal Notice
These Terms contain important provisions including binding arbitration clauses, limitation of liability, and class action waivers that may significantly affect your legal rights. Please read carefully before proceeding.

2. Platform Description and Services

Core Platform Services

GoldStay operates a comprehensive gold tokenization platform that enables users to acquire, hold, trade, and redeem digital tokens representing ownership interests in physical gold reserves. Our platform integrates blockchain technology, institutional-grade custody solutions, and regulatory compliance frameworks to provide secure, transparent, and efficient access to gold-backed digital assets.

Gold Tokenization Services
Minting and redemption of ERC-20 tokens backed by physical gold reserves maintained in LBMA-accredited vaults with real-time reserve verification and independent auditing.
Trading and Exchange Services
Secondary market trading, liquidity provision, price discovery mechanisms, and integration with external exchanges and automated market makers.
Custody and Security Services
Digital asset custody, multi-signature wallet management, hardware security module integration, and comprehensive security monitoring and incident response.
Analytics and Reporting Services
Real-time portfolio analytics, transaction reporting, tax reporting assistance, compliance monitoring, and market data aggregation.

Service Limitations and Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. Services may be subject to geographical restrictions, regulatory limitations, or technical constraints that may affect availability or functionality for certain users or jurisdictions.

3. User Eligibility and Account Requirements

Eligibility Criteria

Age and Legal Capacity
Users must be at least 18 years of age (or age of majority in their jurisdiction) and possess full legal capacity to enter into binding contracts. Minors and individuals under legal guardianship are prohibited from using our services.
Jurisdictional Requirements
Users must be residents of jurisdictions where our services are legally available and not subject to sanctions, embargoes, or other legal restrictions that would prohibit their participation in digital asset transactions.
Financial Sophistication
Users must demonstrate sufficient financial knowledge and experience to understand the risks associated with digital assets, tokenized commodities, and blockchain-based financial services.
Technical Requirements
Users must maintain secure internet connectivity, compatible devices, updated software, and proper security practices to safely access and use our platform services.

Account Registration and Verification

Account creation requires completion of our comprehensive registration process including identity verification, address confirmation, source of funds documentation, and compliance screening. Users must provide accurate, complete, and current information and promptly update any changes to their personal or financial circumstances.

We reserve the right to reject any application, suspend or terminate accounts, or require additional verification at our sole discretion, particularly where required by applicable laws, regulatory guidelines, or risk management policies.

4. User Obligations and Responsibilities

Account Security
Maintain secure login credentials, enable two-factor authentication, promptly report suspected unauthorized access, and follow security best practices for digital asset protection.
Accurate Information
Provide truthful, accurate, and complete information during registration and throughout account usage. Update personal and financial information promptly as circumstances change.
Compliance with Laws
Comply with all applicable local, state, national, and international laws and regulations governing digital assets, financial services, tax obligations, and cross-border transactions.
Transaction Monitoring
Monitor account activity regularly, verify transaction details before confirmation, maintain adequate records for tax and regulatory purposes, and report suspicious activities.
Platform Usage
Use platform services only for legitimate purposes, avoid activities that could compromise system integrity, respect intellectual property rights, and comply with terms of service.
Risk Understanding
Acknowledge and understand all risks associated with digital assets, market volatility, technological risks, regulatory changes, and potential loss of funds.

Due Diligence Requirements

Users are responsible for conducting their own due diligence regarding the suitability of our services for their financial situation, investment objectives, and risk tolerance. This includes understanding tax implications, regulatory requirements, and potential conflicts with existing investments or obligations.

5. Prohibited Activities and Restrictions

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Money Laundering and Terrorist Financing: Any activities designed to disguise the origin of funds, finance terrorism, or circumvent anti-money laundering laws and regulations.
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Sanctions Violations: Transactions involving individuals, entities, or jurisdictions subject to economic sanctions, trade embargoes, or other governmental restrictions.
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Market Manipulation: Artificial price inflation, coordinated trading schemes, insider trading, or other activities designed to manipulate token prices or market conditions.
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Fraudulent Activities: Identity theft, account impersonation, false documentation, misleading statements, or any form of fraud or misrepresentation.
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System Abuse: Hacking attempts, denial of service attacks, unauthorized access, reverse engineering, or any activities that compromise platform security or integrity.
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Regulatory Violations: Activities that violate securities laws, banking regulations, consumer protection laws, or other applicable financial services regulations.
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Intellectual Property Infringement: Unauthorized use of trademarks, copyrights, trade secrets, or other intellectual property rights belonging to GoldStay or third parties.
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High-Risk Jurisdictions: Transactions originating from or destined to countries identified as high-risk for money laundering, terrorist financing, or other illicit activities.

Enforcement and Consequences

Violation of prohibited activities may result in immediate account suspension, transaction reversal, fund freezing, account termination, reporting to relevant authorities, and potential legal action. We maintain comprehensive monitoring systems to detect and prevent prohibited activities.

Users found to have engaged in prohibited activities may be permanently banned from our platform and reported to appropriate law enforcement agencies, regulatory bodies, and industry databases to prevent future access to similar services.

6. KYC/AML Compliance Requirements

Know Your Customer (KYC) Procedures

All users must complete comprehensive identity verification procedures before accessing platform services. KYC requirements include submission of government-issued identification, proof of address, beneficial ownership information for entities, and enhanced due diligence for high-risk profiles.

Standard KYC Requirements
Government-issued photo ID, proof of residential address, date of birth verification, nationality confirmation, and politically exposed person (PEP) screening.
Enhanced Due Diligence (EDD)
Additional verification for high-risk customers including source of wealth documentation, business relationship purpose, expected transaction patterns, and ongoing monitoring requirements.
Corporate Account Verification
Certificate of incorporation, beneficial ownership disclosure, authorized signatory identification, business license verification, and corporate structure documentation.

Anti-Money Laundering (AML) Compliance

Our platform implements comprehensive AML programs including transaction monitoring, suspicious activity detection, currency transaction reporting, and cooperation with law enforcement agencies. Users must comply with all applicable AML laws and provide information required for regulatory reporting.

Transaction Monitoring
Real-time analysis of transaction patterns, automated suspicious activity detection, threshold monitoring, and pattern recognition algorithms to identify potentially illicit activities.
Sanctions Screening
Continuous screening against OFAC, EU, UN, and other sanctions lists, politically exposed person databases, and adverse media monitoring to prevent prohibited transactions.
Reporting Obligations
Suspicious Activity Reports (SARs), Currency Transaction Reports (CTRs), and other regulatory filings as required by applicable anti-money laundering regulations.

7. Gold Tokenization Mechanics

Token Issuance and Backing

GoldStay tokens are issued on a one-to-one basis corresponding to physical gold reserves held in LBMA-accredited vaults. Each token represents a specific quantity of gold with defined purity standards and is backed by allocated physical gold holdings subject to regular independent auditing and verification.

Gold Reserve Standards
Minimum 99.99% purity gold bars conforming to LBMA Good Delivery standards, allocated storage in institutional-grade vaults, and comprehensive chain of custody documentation.
Tokenization Process
Smart contract-based token minting, real-time reserve updates, cryptographic proof generation, and blockchain attestation of reserve adequacy and token validity.
Redemption Mechanisms
Physical gold delivery options, cash settlement alternatives, minimum redemption quantities, delivery logistics, and settlement timeframes for different redemption methods.

Token Economics and Features

Tokens incorporate advanced features including real-time price feeds, automated rebalancing, yield generation through lending programs, and integration with decentralized finance protocols while maintaining full regulatory compliance and audit transparency.

Token Mechanics Disclaimer
Token values fluctuate based on gold market prices, platform fees, storage costs, and other factors. Past performance does not guarantee future results. Tokens may be subject to liquidity constraints during extreme market conditions.

8. Transaction Terms and Conditions

Transaction Processing and Settlement

All transactions are subject to verification, compliance screening, and confirmation processes that may introduce processing delays. Settlement times vary based on transaction type, payment method, blockchain network conditions, and regulatory requirements.

Order Execution
Market orders, limit orders, stop orders, and other order types with specific execution parameters, priority rules, and partial fill policies.
Settlement Procedures
Delivery versus payment (DvP) settlement, transaction confirmation requirements, settlement finality conditions, and dispute resolution procedures for failed settlements.
Transaction Limits
Daily, weekly, and monthly transaction limits based on account verification level, risk profile, regulatory requirements, and platform capacity constraints.

Transaction Cancellation and Reversal

Transactions may be cancelled or reversed under specific circumstances including technical errors, compliance violations, fraudulent activity, court orders, or regulatory requirements. Blockchain-confirmed transactions may not be reversible due to technical limitations of distributed ledger technology.

9. Fees, Payments, and Settlement

Fee Structure

Our platform implements a transparent fee structure covering transaction fees, storage fees, management fees, redemption fees, and other service charges. Fees are subject to change with appropriate notice and may vary based on transaction volume, account type, and market conditions.

Transaction Fees
Percentage-based fees on token purchases and sales, minimum fee thresholds, volume discounts, and fee calculation methodologies for different transaction types.
Storage and Custody Fees
Annual storage fees for physical gold reserves, custody fees for digital assets, insurance premium allocation, and vault maintenance cost components.
Network and Gas Fees
Blockchain transaction fees, gas price optimization, network congestion adjustments, and fee estimation algorithms for different blockchain operations.

Payment Methods and Settlement

We support multiple payment methods including bank transfers, digital currencies, payment cards, and other approved payment systems. All payments are subject to verification, compliance screening, and may be rejected or delayed based on risk assessment or regulatory requirements.

Fee Changes and Disputes
Fees may be modified with 30 days notice. Disputes regarding fees must be raised within 60 days of the relevant transaction. Some fees are determined by third parties and may change without prior notice.

10. Risk Disclosures and Warnings

Market and Price Risk
Gold prices are subject to significant volatility due to economic conditions, geopolitical events, currency fluctuations, supply and demand factors, and market speculation. Token values will fluctuate correspondingly, potentially resulting in substantial losses.
Technology and Blockchain Risk
Blockchain technology, smart contracts, and digital wallets involve technical risks including software bugs, network failures, security vulnerabilities, and potential loss of private keys resulting in permanent loss of access to tokens.
Regulatory and Compliance Risk
Digital assets and tokenized commodities are subject to evolving regulatory frameworks that may impose restrictions, prohibitions, or compliance requirements affecting platform operations or token transferability.
Liquidity and Redemption Risk
Token liquidity may be limited during market stress, platform maintenance, or regulatory restrictions. Physical gold redemption may be subject to minimum quantities, delivery delays, or additional fees.
Custody and Counterparty Risk
Physical gold storage involves counterparty risk from vault operators, insurers, and custodians. Digital asset custody involves risks from key management, technological failures, and potential service provider insolvency.
Operational and Business Risk
Platform operations may be affected by technical failures, cyberattacks, regulatory actions, business model changes, or company financial difficulties that could impact service availability or asset recovery.

Risk Mitigation and User Acknowledgment

While we implement comprehensive risk management procedures, users acknowledge that all investments carry inherent risks that cannot be eliminated. Users should only invest amounts they can afford to lose and should seek professional financial advice regarding the suitability of our services for their circumstances.

16. Governing Law and Jurisdiction

Governing Law
These Terms are governed by and construed in accordance with the laws of [Jurisdiction], without regard to conflict of law principles. All disputes shall be resolved under the substantive and procedural laws of such jurisdiction.
Jurisdiction and Venue
Subject to arbitration provisions, any legal proceedings shall be brought exclusively in the courts of [Jurisdiction], and users consent to the personal jurisdiction of such courts for all purposes.
International Users
Users from other jurisdictions acknowledge that their use of our services may be subject to local laws and regulations in addition to these Terms, and they are responsible for compliance with all applicable legal requirements.

19. Amendments and Updates

We reserve the right to modify these Terms at any time to reflect changes in our services, applicable laws, regulatory requirements, or business practices. Material changes will be communicated through platform notifications, email updates, or website announcements with appropriate advance notice.

Amendment Procedures

  • Notice Period: Minimum 30 days advance notice for material changes affecting user rights or obligations
  • Acceptance: Continued use of services after effective date constitutes acceptance of amended terms
  • Rejection Rights: Users who disagree with amendments may terminate their accounts before the effective date
  • Version Control: Previous versions of Terms will be maintained for reference with clear effective dates
Terms Version: 3.2 | Approval Date: September 8, 2025 | Next Review: March 8, 2026

20. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any additional terms or policies referenced herein, constitute the entire agreement between the parties and supersede all prior or contemporaneous agreements, understandings, or communications relating to the subject matter hereof.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent.

Assignment

These Terms are personal to you and may not be assigned, transferred, or delegated without our prior written consent. We may assign our rights and obligations under these Terms to any party without restriction, including in connection with a merger, acquisition, or sale of assets.

Survival

Provisions that by their nature should survive termination of these Terms shall survive, including but not limited to warranty disclaimers, liability limitations, indemnification obligations, and dispute resolution procedures.